041 710 08 42

We support families and individuals

Our assistance and support services are aimed at individuals and families residing in the Canton of Zug who are facing challenging life circumstances. We offer our services at socially graded rates, with a minimum engagement duration of 2 hours.

We provide support in the following life situations...

  • Assistance and relief when a household member falls ill or has an accident.
  • Aid for families and individuals who are overwhelmed or experiencing difficult life circumstances.
  • Support during pregnancy or after childbirth.
  • Relief for families with children and families with dependent or disabled children.
  • Assistance for individuals with mental health issues and their relatives.
  • Bridging assistance in case of caregiver absences.

We offer the following kinds of work...

  • Household management.
  • Childcare.
  • Care for sick family members.
  • Support with daily personal care.
  • Taking time to address your concerns and listen attentively.

Our family helpers have great experience in household tasks and carry out their duties with great devotion and responsibility.


Don't hesitate to contact us

If you need our help, call us or send us a message via contact form. Our three operational managers will find a solution for your needs or your problem. 

Phone: +41 41 710 08 42

Please notice

We offer help and relief for people up to retirement age. If you are already at retirement age, please contact Pro Senectute of the canton of Zug: +41 41 727 50 58.

For 70 years we support families and individuals in the canton of Zug who find themselves in difficult life circumstances.
For more than 70 years, we support families and individuals in the canton of Zug in difficult life situations.

Overview of our hourly rates

We offer our support at socially acceptable hourly rates. Basis: taxable income plus 10% of taxable assets (in CHF - Swiss Francs) of teh houshold. Those tax income figures result in the following rates table:


Income (CHF) steuerbar
 after tax allowance
Hourly rate (CHF)

1 - 10'000
10'001 - 20'000
20'001 - 30'000

30,001 to 40,00020.00
40,001 to 50,00023.00
50,001 to 60,00026.00
60,001 to 70,00029.00
70,001 to 80,00032.00
80,001 to 90,00035.00
90,001 to 100,00038.00
100,001 to 110,00041.00
110,001 and more46.00











These charges apply from 8AM to 5PM on working days, Monday to Friday.
The charges for weekend, early morning, evening and night assignments are higher and can be supplied upon request.

We are recognised as a service provider by health insurance institutions.


Principles of our work

The following principles apply to our work assignments:

  • The times we can provide assistance are adapted to the needs of the family, wherever possible.
  • The family helper works from Monday to Friday during normal office hours at the standard rate. Of course, we can also provide assistance in the evening, at night and on weekends at special rates.
  • Usually, our helpers work for at least two hours at a time.
  • All our helpers are sworn to absolute discretion.
  • Our area of operation is the canton of Zug.
  • We pay particular attention to ensure that the same person assists you each time.

Our operational managers are happy to advise you in those aspects.

Please note

For organisational reasons, we cannot guarantee that the same person can always work on longer-term or recurring cases. As well as in cases of emergency, the operational managers may have to reassign our helpers.

Our helpers have the right to join the family to share meals they have prepared.

We pay particular attention to ensure that the same person assists you each time.
Today, more than 3,000 members and benefactors contribute to the Family Support Association Zug.

70 years - Family Support Association Zug

Family Support is a non-profit charitable association founded in 1954. Since then we act on behalf of families and individuals in the canton Zug. The Family Support Association Zug is supported by its members, donors and benefactors as well as institutions and companies.

Annual report 2023
Read our annual report 2023 (download)

Leaflet Familienhilfe Zug
If you like our leaflet Familienhilfe (download)

Management Board

The management board (for photo click here >>>) works voluntarily and ensures a broad basis of financial and social support. The current members are

  • Barbara Beck-Iselin, Menzingen (president)
  • Tamara Döbeli-Varela, Baar
  • Madeleine Bossard-Niedermann, Baar
  • Silvia Döbeli-Marti, Hünenberg
  • Sereina Rust-Hofmann, Walchwil
  • Gisèle Hegglin, Zug
  • Ivo Schnyder, manager

Our operation managers

  • Ivo Schnyder, manager
  • Claudia Meienberg-Ehrler
  • Gisele Schweizer
  • M'Bintou Rüttimann
  • Helena Halter
  • Kimberley Stadelmann
  • Yasemin El-Fouly


Please contact our operation managers for personal advice (Monday to Friday, 08:30 to 11:30  and 14:00 to 17:00).
Phone: 041 710 08 42


Invitation to the Anniversary General Meeting 2024

Warm invitation to the Anniversary General Meeting 2024 "70 Years of Family Assistance Canton Zug"!

Dear Members and Supporters of Family Assistance Canton Zug,

We cordially invite you to this year's Anniversary General Meeting, which will take place on May 21, 2024. This special event marks 70 years of tireless support and commitment to families and individuals in our canton. It will be an opportunity to look back on our achievements, reflect on challenges, and set common goals for the future.

During the General Meeting, we will present the annual report for the year 2023, providing an overview of the activities, achievements, and challenges of the past year. Additionally, we will discuss and vote on a draft of new statutes.

Enclosed are the key documents for the General Meeting:

We kindly ask you to register or unregister via the following link by May 9, 2024: Please click here>>>>

The board and all family helpers look forward to an inspiring and insightful General Meeting, commemorating our 70th anniversary.

Together, we aim to shape the future of Family Assistance Canton Zug and continue to stand for the support of families and individuals in our canton.

With warm regards,

Board and Operations Management
Family Help Canton Zug

Together for Families and Individuals: Preview of our inspiring General Meeting on May 21, 2024
We need support from various sources in order to keep our rates as low as possible. Please help us, so we can keep helping!

Support us as a member or benefactor!

We need support from various sources in order to keep our rates as low as possible in order to offer lower rates for families on low incomes.

Annual membership fee: CHF 40.-

Annual benefactors fee: min. CHF 100.-

Easily become a member or benefactor by sending us an e-mail to info@familienhilfe-zug.ch, filling in our contact form below or simply calling us.

Our bank details
Zuger Kantonalbank IBAN CH20 0078 7000 0709 9840 3

Please contact us if you need a payment slip!

Donations of any amount are warmly welcomed and flow directly into our work or our emergency fund.

Support by the Swiss Red Cross

Thanks to the generous support of the Swiss Red Cross, many of our family helpers are able to attend its Childcare courses. We are grateful for this co-operation and are convinced it will improve our work even further.



A great report from the latest Zuger Kantonalbank Annual Report 2023:

Familienhilfe Zug has been an important support organization in the canton for people and families in difficult life situations for many years. Tamara Döbeli, assistant at Zuger Kantonalbank, is a volunteer on the association's board.

Click here for the report: -> Link to the report

We are looking for you!

If you enjoy working independently, can drive and speak good German, then you've come to the right place at Familienhilfe Kanton Zug.


We are looking for you!

If you enjoy working independently, can drive and speak good German, then you've come to the right place at Familienhilfe Kanton Zug.

Please apply - our team is looking forward to meeting you!

Women returning to work are also very welcome.




Our actual board


Our management board 2023/24 (from left to right): Madeleine Bossard-Niedermann, Baar • Sereina Rust-Hofmann, Walchwil • Barbara Beck-Iselin, Menzingen (president) • Tamara Döbeli, Baar • Ivo Schnyder (manager) • Silvia Döbeli-Marti, Cham • Gisèle Hegglin-Stäger, Zug

For larger image click here >>>

Jahresbericht 2020

Annual Fairy Tale Sunday Zug


Once more we will be present at the annual Fairy Tale Sunday Zug with our booth located directly at "Landsgemeindeplatz". Our Santa Claus will be there and will make lots of children happy. We hope to bring our association and what what we do closer to the families.

The next "Märlisunntig" will take place on 8 December 2024 from 13:30 to 18:00 PM
More informations >>>



Familienhilfe Kanton Zug
Aegeristrasse 52
6300 Zug
Phone: +41 (0) 41 710 08 42

Opening hours: Monday - Friday

Send a personal message

For more information, please don't hesitate to send us a message and we will come back to you as soon as possible.

Data protection notice: Your information will only be used to answer your query. Further information on processing and the right of withdrawal can be found in the data protection declaration.